Last week marked our sixth OPIE Con, a Futura and OPIE Software user conference and training event. Over 200 attendees, sponsors, and staff convened at the Grand Hyatt Tampa Bay from May 3-5th. The 2018 event featured new content, revamped tracks, and new speakers. At OPIE Con there is a little something for everyone, and the education provided is unlike anything else in the O&P profession. Connecting and collaborating is another big part of OPIE Con.
From icebreakers to group activities during the morning keynote, to ending the day with a fun reception – conference goers are never bored and walk away having built relationships with colleagues that can help them as they move forward in their offices.Each morning after the keynote speech, attendees break off into their specific educational track – Office Management or Clinical Management. The three day program includes numerous breakout sessions that cover topics from clinical documentation and change management to the who, what when, where and why of effective WIP meetings. Here’s a taste of what one of our many OPIE Con sessions cover:
Valerie Vastola, Administrative Trainer, walked attendees through how to run a data driven staff meeting that ensures your team is achieving daily tasks and goals. Doing this small act each week helps to predict and prevent problems that may arise in your office. Here are some basics that Valerie provided during her sessions:
How Do Weekly WIP Meetings Help my Patients and my Business?
- Weekly staff meetings will ensure you are getting the most out of your software program
- You will rule out problems that may occur and provide better patient care
- Avoid chaos later during audits
- You will ensure open and honest communication between staff members
- Builds trust, camaraderie and growth for the company and team
- Weekly WIP meetings are critical to the successful management of an O&P office.
When, Where and Who?
When should we have the meeting?
- The meetings should be held weekly
- Pick a day and time that will work for all staff
- Keep the day and time each week and don’t change it
- Enter a recurring appointment in the schedule for all practitioners
- Anywhere in your office that can fit your team
- Add a virtual option if you have staff spread across multiple offices to ensure everyone feels included
Who should attend?
Everyone – Office Manager, Practitioners, Clerical Staff, Technician(s)
- Have an agenda
- Follow the same agenda week to week
- Pick one person to run the meeting
- Pick one person to document the meeting (minutes)
- Topics of discussion – deliveries, patient cases, fabrication issues, product delays, in-services, policy changes, staff vacations, etc.
- System reports/updates
- Work In progress/WIP (or access to electronic WIP)
- Fab tracking/status and issues
- Patient prescriptions/What is in the pipeline
- Practitioner schedules- What is scheduled next 10-14 days
- Any topics that relate to patient care
- Industry updates and product changes
- An open mind and a positive attitude
“OPIE Con is a great 3-day immersion course that encourages a community atmosphere in the O&P world. I have met so many great people at these conferences, people who have helped me with workday issues and brainstormed simpler processes to benefit my facility. Paul has done an amazing job uniting a community together and creating a well-functioning program.”
– OPIE Con Attendee, Samantha Case from Seacoast O&P