What We Don’t Know

You may be aware that I am working on a new report for our OPIE Plus customers (OPIE customers that are on the OPIE Hosted platform).  We are getting closer to being able to send that report out and are excited to report that we have new metrics that are not included in the Choice Acuity reports.  One of those metrics is a new concept that we call the “Clean WIP Score.” I am encouraged by what the data is telling me!  When we get blindsided, we say “I didn’t see it coming!” There are a few reasons we don’t see things coming, but the most frequent (and frankly the best excuse) is that we don’t know what we don’t know, and so we can’t anticipate something coming from there.  Make sense?

Inquisitive people are always trying to peel back the layers to reveal what’s behind the curtain, to make discoveries and learn about those things we didn’t even know we didn’t know. So as we design data tools and reports, our goal is to shed light on important things that often go unnoticed.

We know that moving your patients effectively through your practice is critical to creating a scalable, sustainable O&P practice.  We also know that there are many opportunities for things to go wrong.  My experience tells me that practice size matters.  It probably makes sense at a gut level that what works for a large practice may be overkill for a small practice.  And small practices may not need all the structure that a large practice must have.  Those beliefs are reinforced when looking at the data we publish in our Acuity Reports.  So I was excited to get my hands on our first real data pull for this new report we are creating for our OPIE Plus customers.

Normal Distribution Curve


I can tell you within each of the segments I have identified and will report on, there is variation and there are some differences that I will talk about in the report, but when I look at the data from nearly 250 companies, fairly evenly distributed among size, I was blown away by how much you all have in common.  To get a little techie on you, I can tell you that the mean score on documenting the patient flow, where 100 is the most efficient you could theoretically ever be, is 35.8 with a standard deviation of 0.99.  That tells me that there is amazing consistency across the board in managing our patient workflow.

The other interesting thing is that of the 15 companies with the highest scores, only two were not part of the OPIE Choice education and best practice development process.  The top 15 companies include companies of all sizes.   Interestingly, the two that were not actively involved in the Choice leadership/education process scored #1 and #15 in the top 15.

The good news in all of this is that for the vast majority of the companies that use OPIE and are hosted, we know that we can help you with your processes.  To be clear, we do not have any access to your financial data, but I do know as a general rule, that reducing inefficiency can lead to greater productivity and subsequently greater profitability.  So as we are facing turbulent times, there is a tremendous opportunity to improve your processes and create a more scalable and sustainable O&P practice.

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